Grievance Redressal
How to raise a complaint about our services, the timelines you can expect, and every escalation route available to you as an investor.
1.Level 1 — raise it with us
Write to our compliance team at [email protected] or call +91 7692080236. Please include your registered name, contact details, subscription reference and a clear description of the issue.
- We acknowledge every complaint within 48 hours.
- We aim to resolve complaints within 21 days of receipt, as prescribed by SEBI.
- Every complaint and its resolution is recorded, and the monthly status is published on our complaint table.
2.Level 2 — escalate to SEBI (SCORES)
If you are not satisfied with our response, lodge a complaint with SEBI through the SCORES platform at scores.sebi.gov.in or the SCORES mobile app. You will need your name, PAN, address, mobile number and email to register.
SCORES forwards the complaint to us, tracks our response, and lets you monitor the status online.
3.Level 3 — online dispute resolution (SMART ODR)
If the grievance remains unresolved after SCORES, you may initiate dispute resolution through SEBI's SMART ODR portal at smartodr.in, which provides online conciliation and arbitration through market-wide ODR institutions.
4.SEBI helpline
SEBI's toll-free investor helpline is available at 1800 22 7575 / 1800 266 7575 (9:00 a.m. to 6:00 p.m., Monday to Friday, excluding public holidays) for guidance on complaints and investor protection.
5.Complaint status disclosure
In compliance with SEBI's disclosure requirements, the number of complaints received, resolved and pending — month by month and year by year — is published on our complaint table and updated every month.